Tuesday, July 29, 2008

City of Denver to Auction Toyota Prius Hybrid Sedans

July 29, 2008 Denver, CO

On Saturday, August 2, the City and County of Denver will sell 8 Toyota Prius Hybrid sedans, all 2001 model year vehicles. The cars range from 73,000 miles to 100,200 miles, and will be sold at public auction at the City's Surplus Equipment sale along with other cars, trucks, tractors, lawn equipment, and other surplus items.

"We expect these vehicles to sell well" said Shannon Schur, CEO of Schur Success Auction Services, "but we don't expect to see any record-breaking prices" she said. "The City is selling these vehicles to make room for newer replacement vehicles that are joining the fleet" she added.

The auction is open to the public, and starts Saturday, August 2, at 9:00 am. The sale will be held at the Public Works Maintenance Facility, 5440 Roslyn, Denver. The vehicles may be inspected on Friday the 1st from 9-3. Payment for these vehicles or any purchase made at the auction will be due immediately, and prospective bidders should check with the auctioneer for the full terms and conditions. Details can be found at http://success-auctions.com/?Auction=8

Tuesday, July 15, 2008

Just to be clear… There are only a few Red Rocks Benches available

10:13 pm, July 15, 2008 Denver

The media has given a great deal of attention to the sale of benches from Red Rocks Amphitheater. We appreciate the coverage and their help in getting the word out about these valuable pieces of history. Just to be clear, for right now we have only a limited number of benches available. What you see on the on-line site (www.Success-Auctions-Online.com) is ALL we have right now. We can't find row 1 for you nor can we find seat 77. Just what's on the auction site.

This is the first time we've offered Denver memorabilia online like this. However, perhaps with all of this demand, we might get more benches to sell. In the meanwhile, there's just a few, so don't miss out.

Thanks for your interest, and we hope to see you on-line!

Sunday, July 13, 2008

Red Rocks Amphitheater for sale – one piece at a time!

July 13, 2008 Denver, CO

Well, not the whole theater. The City & County of Denver is selling a few of the original old-growth benches to hobbyist or collectors who want to own a piece of history. Red Rocks is renovating and replacing the old wooden benches. In order to make the pieces available to the community, the City has chosen to sell a limited number of the seats through its on-line auction site, http://www.success-auctions.com/.

The pieces, sold in small lots, all measure approximately 2 ½ x 5 1/2 inches, and range from 5 feet to 10 feet in length. All are original, old growth, clear heart lumber, and many still have the original seat numbers on them. There are only a few lots available, and the auction ends this coming Saturday, July 19, 2008, at 5:00 pm Mountain.

According to Kris Deutmeyer, City of Denver Purchasing Dept., “The City wants to make sure we do what’s right and dispose of these items properly”. He added “we’ve had lots of inquiries from people who want to own a piece of Red Rocks, and this is the best way to do it”.

“We’ve sold Denver artifacts for years” said Shannon Schur, CEO of Schur Success Auction Services. “This is just another piece of Denver History being made available to the pubic – it’s just the first time we’ve done it exclusively on-line” she said.

The wood can be milled and used for other projects, or simply saved as-is for a memento. Anyone who's ever been to the beautiful outdoor theater will appreciate the memories such a piece will bring. Will it have collector value? Who knows? All we know is, if you want it, you can "get a piece" for just a short time.

Tuesday, July 1, 2008

For Here or to Go? A lesson in customer service.

I stopped at a popular fast-food restaurant today, and ordered a soda and an ice-cream cone. Not a difficult order by any means. The rub came when the cashier asked "for here or to go?". Really? Does it matter? Are you going to respond differently when I say "here" as opposed to "to go"? Are you going to put he cone in a bag?

The point is, customer service has become substandard, and we, all of us, have accepted that fact. We are ok with pitiful service. We're ok with being ignored. If the cashier looks at us, we feel honored. If they get most of our order correct, we're happy. "Have a nice day" has become cliché. I don't know about you, but I don't like it. Not one bit.

I've chosen to do something about it. If I get poor service, I'll let management know. If they don't seem to get it, I let their bosses know. But I also let management know when I get good service. I'll thank the server, and ask for the manager. I'll explain why I'm pleased. I'll tell them why I appreciate the care I was given. It's not a matter of how much I spend, but rather a matter of the attitude of the person taking care of me.

Our tag-line at Schur Success Auction Services is "our process is personal". That means we should be paying attention to you as an individual. We should be listening to what you say, answering your questions, and generally make you feel valued as a customer. You are important to us. We should demonstrate this attitude with every interaction we have with you. Every time. Without you, we're out of business.

You're entitled to be treated as an individual - an individual that matters to us and our staff. I want to make sure we are doing just that. Please let me know how we're doing - good or bad - because what you say is important. Call me. (866) 290-2243, x 2. And thank you.